Might be missing hardware. Expert Grill 17.5\" Square Charcoal Grill ith Wheels, Black Porcelain coated steel bottom bowl Porcelain coated steel charcoal grid Adjustable dampers for heat control Steel wire bottom shelf Wheels for mobility Easy assembly in less than 30 minutes Product measures approximately: 32.48'' H x 22.2'' W x 17.9'' L Carton measures approximately: 5.51'' H x 18.58'' W x 18.43'' L Weights approximately: 13.89 lbs. (16.31 lbs. in the box) Model number: XGS236178263002 Consider purchasing cookware and cooking accessories as needed 1 - Year Limited Manufacturer's Warranty Customer service: (833) 908-2026 For product replacement parts contact customer service 1-833-908-2026, Sunday – Saturday, 7:00 a.m. – 9:00 p.m. CT Don't forget your charcoal