Q: I am waiting for the product several days. but it was damaged while I received it. A: As the vedio showed, we designed very safe packaging for the product and also passed the drop and wet testing. Make sure the product in good condition while you received. Q: the urn inside is not varnished or sanded, even touched roughly. A: Interior sides of our products are sanded and painted light lacquer, it is very smoothly. Q: The urn had a fresh varnish or stain smell when opened the box. A: All paint has smell. But don't worry. All the lacquer we used are eco-friendly. Our products are exported to North American and West European over 30 years. Q: Why your products are so cheap? The quality is fine? A: We are manufacture. Generally traders purchased goods from us and then sell to funeral house. So our factory price is much lower than funeral house's.